State Farm® Insurance Agent Roy Moreno

"Miranda was very good and excellent with going in depth with everything I understood everything and good setup easily thank you Miranda give her a raise."

"Go see Roy for all your insurance needs! You will not find an agent more attentive or engaged! The insurance landscape is changing constantly now and Roy is always on top of his customer needs. When it comes to personal service - especially for business insurance - Roy is your man! AAA+++"

"You will just be a number. Their clients are not important to them. Or maybe I just don’t pay enough. I’ve been with State Farm for over a decade and my parents even longer than I’ve been alive- 30+ years. We were previously with Bill Hooten and he was incredible. Unfortunately he retired and we got sent to Roy Moreno. I used to get a birthday card every year on my birthday with a gift certificate to a local business, now if I’m lucky, I get marketing mail trying to sell me life insurance. Aside from losing the personalization that made Bill Hooten so incredible, there weren’t any complaints with Roy’s team. Earlier this year, I requested changes to my policy and somehow everything got screwed up and it became a billing nightmare. I was overcharged by several hundred dollars and no one could figure out what was wrong or how to fix it or even what my bill was supposed to be. Despite how frustrating and stressful it was, I understand mistakes happen and sometimes you can’t control technology. There were probably many contributing factors between human error and systems not working properly. I’ve been dealing with this billing issue every month for about 7 months now with incorrect bills, sometimes not receiving bills at all and constantly changing amounts. I have tried to be patient and it just seems every month there’s yet another issue. I was hopeful last month would be the end of it, but it was not. When I was told that my policy was going to be canceled because it hadn’t been paid (it was supposed to be on autopay after I was assured that this bill would finally be the correct amount), I expressed my frustrations and that all this trouble has me seconds away from leaving and going somewhere else. They told they couldn’t blame me for leaving and to let them know if I decided to do that or if they should go ahead and charge my card. There was zero attempt to make anything right or keep me as a client in any way. Maybe I don’t pay enough to be valued or maybe they have so many clients that they don’t care. It’s not like I expected some huge freebie or discount. But to just straight up not care if I stayed or not? No attempt to rectify my experience? Surprising and disappointing. I will definitely be paying more money to go elsewhere but it’ll be better than the apathy I receive here."

"Amazing help. Roy is fantastic and the two girls Claire and Miranda were extremely nice and patient with me on my questions. Always recommend working with Roy."

"I had the absolute best experience working with Roy! He got me the best rates and really worked with my circumstances! I would do it 5 times over again with how easy and fast it was as well! I really wish I would’ve known about him sooner! Couldn’t have had a better experience!"

"I switched my auto insurance recently to Statefarm and Sol Lee was very helpful and patient to answer all my questions. If you have no location preference, I’d definitely suggest you go to this location!"

"Taylor was very polite, efficient and has excellent customer service skills. I will tell all of my family and friends to go see and/or talk to her."

"I'm a current customer with Roy's office and I spoke with Taylor about my life coverage needs and wants and she found out I dont currently have enough coverage. She helped me find the best and most affordable price and coverage for my family and I."

"Roy and his team are amazing! They went above and beyond to make sure my auto home and life insurances needs were met."

"Excellent customer service from Taylor!"

"Taylor was great and extremely helpful. She made insurance easy!"

"I just got insured with Roy Moreno from State Farm Insurance, and I can confidently say that she provides the best service in the . Her knowledge and expertise in insurance are unmatched, ensuring that I had the right coverage tailored to my needs. What impressed me the most was her responsiveness - she was always prompt in addressing my questions and concerns, making me feel valued and supported throughout the process. She made the entire insurance process efficient and hassle-free, handling everything with utmost professionalism. clients. She goes above and beyond to provide personalized attention and support, making you feel like a priority. If you're looking for an insurance agent who combines expertise, responsiveness, trustworthiness, efficiency, and genuine care, Roy Moreno - state farm insurance is the one to choose."

"Taylor Solorio gave me the best possible deal on full coverage insurance, my fiancé and family said what I was quoted was unheard of. She was very helpful and transparent, which is difficult to come by in regards to coverage. I will refer her to every person I cross paths with. With the cost of living increasing, it’s amazing to find affordable protection. Thank you."

"I switched my auto insurance recently to Statefarm and Taylor was very helpful and patient to answer all my questions. If you have no location preference, I’d definitely suggest you go to them."

"Thank you Taylor !!!"

"Taylor was very patient and amazingly helpful! Thank you - Taylor!"

"Taylor was excellent. She was clear and patient while providing me with all the information I requested. I had a seamless experience whilst transitioning from my previous insurance. Thank you Taylor S."

"I had a good experience at this location! They helped me out with all my questions and were very attentive. Sol was great to work with"

"Really knowledge and friendly group!"

"Amazing service. They'll do you right."

"Roy has been incredibly gracious with me and my family. We have had some very unlucky incidents that spiked up our car insurance years ago, but working with Roy has been nothing but a rewarding experience with his patience and kindness. I've always had difficulty dealing with insurance agents before where they were unyielding and difficult to work with. Roy has been nothing of the sort, and we are extremely grateful."

"I recently had the pleasure of interacting with Sol, the receptionist at State Farm, and I must say, the experience was exceptional. Sol's professionalism, warmth, and efficiency made me feel welcome and valued from the moment I stepped through the door. Not only did Sol greet me with a friendly smile, but they also handled my inquiries with attentiveness and expertise, ensuring that all my needs were met promptly and accurately. Their exceptional communication skills and attention to detail truly set a high standard for customer service. Sol is a true asset to the State Farm team, and I look forward to my future interactions knowing that I'll be in capable and caring hands."

"Absolutely wonderful"

"I made a visit to this office last week and had a wonderful experience! Upon entering I was immediately greeted by such a welcoming staff who maintained excellent service throughout my visit. Special shout out to Sol who was very patient and attentive to all of my questions!! 😊"

"Working with Roy was a reassuring experince, he went over the details with me and made strides in helping me understand what producta were best for my needs. Thank you, Roy!"