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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Jorge Aviles

October 28, 2026

5 out of 5 rating by Jorge Aviles
"It's a great honor to work with Roy Moreno and all the super professional and friendly staff Like Rosa Lackey. I have the privilege to know Roy and being his client for many years ago and he has always looked for my best interest and help me explain everything in detail with all the different policies that I have at State Farm. I highly recommend everyone looking to save money, get the best insurance in the market with a personal tailored service. Thank you so much Roy and staff. You guys really make the big difference!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Roy Moreno’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Irving ."
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Paula Clark

October 27, 2026

5 out of 5 rating by Paula Clark
"The agent that assisted me, Millie, was patient, friendly and knowledgeable. She looked up my account and answered all my questions with ease and clarity. I really appreciate this State Farm office staff."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Roy Moreno’s team. "
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Genesis Juarez

October 24, 2026

5 out of 5 rating by Genesis Juarez
"Roy and his start were super helpful with my needs! Super attentive to detail, very kind, and understanding."
We responded:
"Thanks so much for the fantastic rating, Genesis! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Brandi Bohn

October 24, 2026

5 out of 5 rating by Brandi Bohn
"Best State Farm agent, along with Cary Bohn ♥️🙏"
We responded:
"Brandi, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Roy Moreno and Team "
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Drew Wagner

October 24, 2026

5 out of 5 rating by Drew Wagner
"Great people. Great service."
We responded:
"Drew, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Bill Taylor

October 23, 2026

5 out of 5 rating by Bill Taylor
"I purchased a new car today, so I went to Roy Moreno's office to update my information in person. Nelly assisted me. She was extremely friendly and professional, and was able to immediately update my insurance policy by removing my old vehicle and adding my new vehicle, printed new insurance ID cards for me, and let me pay the new balance due. Nelly is a huge asset to this office."
We responded:
"Bill, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Yury Diaz

October 23, 2026

5 out of 5 rating by Yury Diaz
"Never have I felt so heard. Nelly really understood the protection I was needing for my home and cars. She understood that I have teenagers and let me know about all the options . The staff as a whole was so welcoming when I went in to ask a few questions . I walked out with a goody bag!"
We responded:
"Wow, thank you for the 5-star review, Yury! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Ayden Sanchez

October 22, 2026

5 out of 5 rating by Ayden Sanchez
"Esmeralda was a great help in getting me insured with auto insurance bundled with renters"
We responded:
"Ayden, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Jose Leon

October 14, 2026

5 out of 5 rating by Jose Leon
"Tuve una llamada muy agradable con la agente Rosa Lackey. Me ayudó bastante a resolver un problema y fue muy cordial durante todo el proceso. La recomendaría para cualquier situación relacionada con el seguro. ¡Muchas gracias!"
We responded:
"Thank you so much for the 5-star rating, Jose! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Roy Moreno "
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Alford Joseph

October 13, 2026

5 out of 5 rating by Alford Joseph
"I had a very pleasant agent ms. Emeralda setting up auto insurance coverage want to thank her for helping me."
We responded:
"Alford, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Irving insurance team! - Your State Farm Agent, Roy Moreno "
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Azucena Ochoa

October 7, 2026

5 out of 5 rating by Azucena Ochoa
"Rosa y los de State Farm fueron muy amables"
We responded:
"Thank you so much for your kind review, Azucena!  If you need insurance assistance, we are just an email or call away! - Roy Moreno, your State Farm Agent   "
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Danae Villarreal

October 6, 2026

5 out of 5 rating by Danae Villarreal
"Ella me trato muy bien. Rosa es un buen elements para la compañia."
We responded:
"Hi Danae, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Roy Moreno, Your State Farm Agent "
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Janice Carlock

October 1, 2026

5 out of 5 rating by Janice Carlock
"I was well taken care of and she was calm and relaxing to have worked with."
We responded:
"Janice, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Evelyn Aguirre

September 25, 2026

5 out of 5 rating by Evelyn Aguirre
"Thank you Esmeralda for helping with our auto policy!! Very grateful for how smooth and easy the process was. She was very kind and knowledgeable about the policy coverages we needed, thank you for having consistent communication with us!"
We responded:
"Evelyn, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Ulises Martinez

September 25, 2026

5 out of 5 rating by Ulises Martinez
"I had a very easy and helpful experience, the staff was absolutely great. Esmeralda was very knowledgeable on the policy we were looking into, she gave extra information about everything else they have to offer. She gave us great pricing and multiple options that best fit our needs."
We responded:
"Thank you so much for the 5 stars, Ulises! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Sue Ahmadi

September 25, 2026

4 out of 5 rating by Sue Ahmadi
"Call to get code for car insurance. Esmeralda was most helpful. I bought insurance for 2 cars with reasonable price. Thank you State Farm."
We responded:
"Thank you for your 4-star rating—we really appreciate it! We’re so glad you were happy with your experience, and we’d love any feedback you might have to help us improve even further. "
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Angelica Diaz

September 16, 2026

5 out of 5 rating by Angelica Diaz
"Esmeralda was so great! She answered all my questions and find me the best option for me"
We responded:
"Thanks so much for the amazing review, Angelica! We really appreciate your support here in Irving. Just reach out anytime if you need us - we’re here for you. "
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Ivette Montecinos

August 23, 2026

5 out of 5 rating by Ivette Montecinos
"Clarissa was the best! Very knowledgeable and nice!"
We responded:
"Thanks so much for the amazing review, Ivette! We really appreciate your support here in Irving. Just reach out anytime if you need us - we’re here for you. "
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Carlos Romero

August 22, 2026

5 out of 5 rating by Carlos Romero
"First and foremost thank you Claire!! Finding insurance now in days is a hassle and expensive but thanks to claires transparency and guidance she made my experience easy and affordable. If your on the lookout for insurance visit Claire shes amazing!!"
We responded:
"Carlos, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Roy Moreno and Team "
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Luis Gomez

August 21, 2026

5 out of 5 rating by Luis Gomez
"Claire was extremely helpful with making the decision to switch companies easy. She explained all the coverages and amounts in ways that would make sense to the common person. She was also able to save me money by switching. Thankful she is the agent that I dealt with."
We responded:
"Luis, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Arabelle G

August 21, 2026

5 out of 5 rating by Arabelle G
"Claire was great with assisting me in getting a low rate my auto and home insurance, it was nice to have someone explain coverages and not make me feel dumb for asking questions about things i wasnt aware of. I will Be reaching out in the future for life insurance"
We responded:
"Thank you for the 5-star review, Arabelle! We’re proud to serve the Irving community and truly appreciate your support. "
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Esmeralda Meza

August 21, 2026

5 out of 5 rating by Esmeralda Meza
"I’m very happy with my experience at Roy Moreno State Farm Agency. The staff was welcoming, knowledgeable, and made sure I understood all my options. They were patient with all my questions and made the entire process smooth and simple. Highly recommend this agency for anyone looking for great customer service and a team that truly cares!"
We responded:
"Thank you for the 5-star review, Esmeralda! We’re proud to serve the Irving community and truly appreciate your support. "
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Jose Ayala

August 21, 2026

5 out of 5 rating by Jose Ayala
"Esmeralda was very helpful with getting my auto insurance quote. She explained everything clearly, answered all my questions, and made the whole process easy. She was very friendly, professional, and patient. I definitely recommend working with her!"
We responded:
"Jose, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Irving. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Roy Moreno and Team "
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Allie Garcia

August 21, 2026

5 out of 5 rating by Allie Garcia
"I had the most wonderful experience with Claire. She was incredibly helpful, professional and responsive throughout this entire process. She took the time to answer all my questions, explain all options, and made it stress free experience! I would definitely recommend Claire to anyone looking for someone trustworthy, knowledgeable and genuinely committed to helping her customers!"
We responded:
"Allie, thank you for the fantastic review! We’re always here to support you with your insurance needs in Irving. "
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abood gaming

August 20, 2026

5 out of 5 rating by abood gaming
"Thank you Esmeralda for helping me get auto and renters insurance! You were very helpful and staff was amazing!"
We responded:
"Hi abood, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Roy Moreno, Your State Farm Agent "